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Delete your AsanPay account

How to request deletion, what we delete and what the law requires us to keep.

Option 1 — From the app or website

  1. Log in to the AsanPay app.
  2. Open Account and tap Delete account. On the website, open Settings → Legal and Help → Delete account.
  3. Add a reason if you want, then tap Request deletion.

Option 2 — By email

Send an email to help@asanpay.in from the email address registered on your account. Include your registered mobile number and the subject Account deletion request. We may call your registered mobile to confirm it is you.

What we delete

  • Your login access, password, PINs and saved devices.
  • Your profile details that are not needed for legal records.
  • Notification and marketing preferences.

What we keep, and for how long

As a payments service we must keep certain records under Reserve Bank of India rules and the Prevention of Money Laundering Act:

  • Transaction, wallet and settlement records.
  • KYC records (identity and address verification).

These are kept securely for 5 years after your account is closed, used only for legal and regulatory purposes, and then deleted.

Timeline

We complete your request within 30 days. Withdraw or settle your wallet balance before you send the request — a closed account cannot receive or send money.